Returns, Exchanges and Refund Policy

A return or exchange request must be submitted within 72 hours of the order being marked as delivered by the courier.

Requests submitted after this period may not be accepted, except where otherwise required under applicable law.

Customers are requested to report issues within 72 hours so that we can investigate them promptly. This reporting period does not limit any right or remedy that cannot be excluded under applicable consumer law.

Contact us through:

Email: care@shopleafandloom.in
Phone/WhatsApp: +91 8718939998

Please provide:

• Order number
• Customer name
• Product name
• Size ordered
• Reason for the request
• Clear photographs of the product
• Photographs of the packaging and shipping label, where relevant
• An unpacking video, where available, for a damaged, missing or incorrect order

To qualify for a return or exchange, the product must be:

• Unused and unworn
• Unwashed
• Unaltered
• Free from stains, odour, perfume and makeup
• Free from damage caused after delivery
• Returned with its original tags attached
• Returned with all accessories and components
• Returned in its original packaging, where reasonably possible
• Suitable for quality inspection

A return may be rejected where the product does not satisfy these conditions.

An eligible product may be exchanged for another size, subject to availability.

Where the requested size is unavailable, we may offer:

• Another available size
• An alternative product
• Store credit
• A refund, where applicable

Only one size exchange will ordinarily be permitted per product unless the product supplied was incorrect or defective.

Customers are encouraged to review the Size Guide or contact us through WhatsApp before ordering.

Contact us within 72 hours of delivery where:

• The product arrives damaged
• The product has a manufacturing defect
• You receive the wrong product
• You receive the wrong size
• An included component is missing
• The product is materially different from its website description

After verification, depending on the nature of the issue and applicable rights, we may offer:

• Replacement
• Size exchange
• Product exchange
• Repair, where suitable
• Refund

Leaf & Loom will bear reasonable return-shipping costs for a verified damaged, defective or incorrectly supplied product.

The following may be natural characteristics of handcrafted or natural-fabric products:

• Minor variation in embroidery or handwork
• Slight variation in hand-painting or printing
• Small irregularities in weave or texture
• Natural slubs in linen, cotton or similar fabrics
• Minor colour differences caused by photography, lighting or screen settings
• Small measurement variations caused by manual finishing

These characteristics will not ordinarily be treated as defects unless the difference is substantial or the product materially differs from its description.

The following are not eligible for return or exchange:

• Customised or personalised products
• Products altered according to customer-provided measurements
• Products marked “Final Sale” or “Non-returnable” before purchase
• Worn, washed, stained or damaged products
• Products with removed or damaged tags
• Products altered after delivery
• Products returned without included components or accessories
• Gift cards, where offered

A non-returnable classification does not remove applicable remedies where the product is damaged, defective, incorrect or materially different from its description.

Being made to order does not, by itself, prevent an otherwise eligible return or size-exchange request under this policy.

However, products customised, personalised or altered specifically according to customer-provided measurements may not be eligible for return or exchange.

A cancellation request should be submitted as soon as possible after ordering.

Cancellation may be accepted where production has not commenced.

Once cutting, stitching, embroidery, painting, alteration or another production process has started, cancellation of a made-to-order product may not be possible.

Where a cancellation is approved, the applicable refund will be initiated to the original payment method within five to seven working days after cancellation approval.

Do not send a product back without first contacting Leaf & Loom and receiving return approval.

After approval, we will provide the applicable return instructions and return address.

Returns sent to an address without prior approval may not be accepted or processed.

The customer should:

• Pack the product securely.
• Include all tags, components and accessories.
• Use a trackable courier where self-shipping.
• Retain the courier receipt and tracking details.
• Share the tracking information with Leaf & Loom.

Leaf & Loom is not responsible for a self-shipped return that is lost or damaged before reaching the designated return address.

Receipt of a returned product does not automatically guarantee exchange or refund approval.

The product will ordinarily be inspected within three working days after reaching us.

We will check whether:

• The correct product was returned
• The tags remain attached
• The product has been worn or washed
• The product has been altered or damaged
• All components have been included
• The stated reason for return can be verified

We will communicate the outcome after inspection.

An approved refund will ordinarily be initiated within five to seven working days after successful quality inspection.

The refund will generally equal the amount paid for the returned product, subject to any clearly disclosed and applicable deductions under this policy.

Refunds will be issued to the original payment method wherever possible.

After initiation, the bank, UPI provider, card network or payment gateway may require additional time to reflect the amount.

Leaf & Loom does not control the processing time taken by the customer’s financial institution.

For the first approved size exchange:

• The customer will be responsible for shipping the original product back to Leaf & Loom.
• Leaf & Loom will bear the cost of sending the approved replacement size to the customer.

Leaf & Loom will bear reasonable return and replacement shipping costs where the original product was verified as damaged, defective or incorrectly supplied.

Any different shipping arrangement will be communicated before the exchange is confirmed.

Where payment is deducted but an order is not confirmed, contact us with:

• Payment date
• Amount
• Transaction reference
• Registered email address
• Registered mobile number

If you are charged more than once or an incorrect amount is debited, we will verify the transaction and refund any duplicate or excess payment to the original payment method.

Where an order cannot be delivered because of a courier or operational issue attributable to Leaf & Loom, we will offer re-dispatch or an appropriate refund.

Where delivery fails because:

• The customer supplied an incorrect address
• Contact information was incorrect
• The recipient was repeatedly unavailable
• Delivery was refused without a valid product-related reason

the customer may be required to pay additional shipping charges before re-dispatch.

For return, exchange or refund requests:

Leaf & Loom Support
Email: care@shopleafandloom.in
Phone/WhatsApp: +91 8718939998