Privacy Policy

We may collect information including:

• Your name
• Email address
• Mobile or WhatsApp number
• Billing and shipping address
• Order and transaction details
• Product and size preferences
• Customer-support communications
• Return, exchange and refund information
• Device, browser and IP-address information
• Website activity, cookie and analytics information
• Marketing preferences and advertisement interactions

We collect this information when you:

• Visit or browse our website
• Create or place an order
• Make a payment
• Contact us through WhatsApp, email or another communication channel
• Request sizing support
• Submit a return, exchange, refund or complaint
• Subscribe to marketing communication

Payments are processed through authorised third-party payment providers such as Razorpay and the payment methods displayed at checkout.

Leaf & Loom does not directly store your complete card number, CVV, UPI PIN, net-banking password or similar confidential payment credentials.

Payment providers may collect and process information according to their own terms and privacy policies.

We may use your information to:

• Process, confirm and fulfil orders
• Arrange shipping and delivery
• Send order, payment and delivery updates
• Provide sizing assistance and customer support
• Process cancellations, exchanges, returns and refunds
• Respond to questions and complaints
• Detect fraud, misuse or unauthorised transactions
• Maintain transaction, accounting and taxation records
• Improve our website, products and customer experience
• Analyse website traffic and performance
• Measure advertising and marketing effectiveness
• Send promotional communication where permitted
• Comply with applicable legal and regulatory requirements

By voluntarily providing your information, you consent to its use for the purposes described in this Privacy Policy.

Where consent is required for an optional activity, such as promotional communication, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect processing already completed or information that we must retain for legal, transactional, accounting or fraud-prevention purposes.

We may share information with service providers only where reasonably necessary, including:

• Payment gateways and banking partners
• Courier and logistics providers
• Website-hosting and cloud-service providers
• Email, SMS and WhatsApp communication providers
• Analytics and advertising platforms
• Accountants, legal advisers and professional consultants
• Government authorities where disclosure is legally required

These providers may process information for the specific services they perform.

We do not sell or rent your personal information to unrelated third parties.

Our website may use cookies and similar technologies to:

• Enable essential website and cart functionality
• Remember website preferences
• Maintain website security
• Understand website usage and traffic
• Measure marketing and advertising performance
• Improve website speed and customer experience

We may use providers such as Google Analytics and Meta Pixel. These providers may process device and browsing information under their respective privacy policies.

You may restrict non-essential cookies through your browser settings. Disabling essential cookies may affect certain website functions.

Where you have opted in or where otherwise permitted, we may contact you through email, SMS or WhatsApp regarding:

• New collections
• Product launches
• Offers
• Restocks
• Brand updates

You may unsubscribe through the option provided in an email or by contacting us.

You may opt out of promotional WhatsApp or SMS messages by replying “STOP”. Necessary transactional communication concerning an active order may continue.

We use reasonable administrative, organisational and technical safeguards to protect personal information against unauthorised access, alteration, disclosure, misuse or loss.

However, no online transmission or electronic-storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any information or access credentials used on your device.

We retain personal information only for as long as reasonably necessary to:

• Process and fulfil orders
• Provide customer support
• Manage returns, refunds and complaints
• Maintain transaction and accounting records
• Prevent fraud and misuse
• Resolve disputes
• Meet applicable legal obligations

Information that is no longer required may be deleted, anonymised or securely archived, subject to applicable retention requirements.

Subject to applicable law, you may contact us to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Update incomplete information
• Withdraw consent for optional processing
• Request deletion of information that is no longer required
• Unsubscribe from promotional communication
• Raise a grievance regarding how your information is handled

We may ask for reasonable information to verify your identity before processing a request.

Certain information may need to be retained where required for legal, tax, accounting, security or dispute-resolution purposes.

Our website is intended for use by adults.

A person below 18 years of age should use the website or place an order only under the supervision of a parent or lawful guardian.

We do not knowingly seek to collect personal information directly from children without appropriate authorisation.

Our website may contain links to third-party websites or services.

Leaf & Loom is not responsible for the content, security or privacy practices of third-party websites. Please review their respective policies before providing information.

We may update this Privacy Policy to reflect changes in our practices, website, services or applicable requirements.

The updated version will be published on this page with a revised “Last updated” date.

For privacy questions, requests or complaints, contact:

Leaf & Loom
Owned and operated by: Priya Sewani
Email: care@shopleafandloom.in
Phone/WhatsApp: +91 8718939998

We will endeavour to acknowledge complaints within 48 hours and resolve them within one month, subject to the nature and complexity of the complaint.